Minimum of 3 years' experience in a similar role within a hotel or resort environment, demonstrating a strong understanding of hospitality operations and service excellence. Exceptional communication, interpersonal, and customer service skills, with the ability to engage confidently and professionally with guests, colleagues, and management. Immaculate personal presentation and grooming standards, reflecting the professionalism and image of the Wyndham brand. Flexibility to work a rotating roster, including weekends, evenings, and public holidays, ensuring consistent service delivery during busy operations. Strong multitasking and time management abilities, capable of prioritizing departmental tasks and meeting operational deadlines efficiently. A positive, team-oriented attitude, balanced with the ability to work independently when required. Excellent listening and problem-solving skills, with a genuine commitment to understanding guest needs and providing personalized, caring service. Proactive and self-motivated, demonstrating initiative and enthusiasm to contribute to the success of the team and the property.